ZyXEL Communications IP PBX X6004 - Manual (Page 404)

Chapter 26 Status Observation
X6004 User’s Guide
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ACD Queue
Waiting Calls This table displays a list all calls currently waiting in the queue for the
selected skill/number.
Caller ID This indicates the caller ID of the call.
Entered
Time
This indicates the time the caller entered the queue.
Waiting
Time
This indicates how long the caller has been waiting in the queue.
Table 152 Status Observation > ACD Queue (continued)
LABEL DESCRIPTION