2 before you begin, 3 pickup group example, Figure 123 pickup group overview – ZyXEL Communications IP PBX X6004 User Manual
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Chapter 15 Pickup Group
X6004 User’s Guide
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15.1.2 Before You Begin
When you configure the X6004’s pickup groups, a group member needs to enter a
specific feature code to pick up another group member’s call. See
for information on how to configure the X6004’s feature codes.
15.1.3 Pickup Group Example
The following figure shows a pickup group called SALES. Extensions 1001 - 1005
are in the SALES pickup group. When a call comes in to extension 1001, then
people with extensions 1002, 1003, 1004 or 1005 can pickup the call by dialing
the feature code for Group Pickup (for example *94 is the default). Similarly,
when a call comes in to any of the other extensions in this pickup group, then any
of the group members can pick up that call.
Figure 123 Pickup Group Overview
When two calls come in at the same time, then the call that has rung the longest
is picked up first when a group member dials the Group Pickup code.
When two group members try to pick up a call for someone in their pickup group,
then the first person to dial the Group Pickup code answers the call.
1001
1003
1002
1004
1005
2003
2002
2004
2005
2001
SALES