2 the acd global screen, Figure 219 acd > acd global setting – ZyXEL Communications IP PBX X6004 User Manual
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Chapter 24 ACD
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Finally, link the skill with your auto-attendant by forwarding calls from it to the
skill you created in step 2 (
). You can click the
Advanced icon in the Configuration > PBX > Outbound Line Management >
Auto-Attendant > Customized to open this screen.
24.2 The ACD Global Screen
Use this screen to set the global “wrap up” time for each extension in the ACD
system. This is how long the X6004 waits before sending new calls to the agent.
Click Configuration > ACD > ACD Global to open this screen.
Figure 219 ACD > ACD Global Setting