Figure 294 personal ivr flow – ZyXEL Communications IP PBX X6004 User Manual
Page 504
Chapter 37 IVR System
X6004 User’s Guide
504
Users must authenticate before they can edit their configuration settings via IVR.
When users dial into their personal IVR they are prompted to enter their PIN. The
IVR PIN is assigned to each extension when the extension is created. See
for information on how to configure the IVR PIN for SIP
extensions and
for analog phone extensions. If a
user authenticates successfully, then he or she is guided through the personal IVR
menus via pre-recorded audio prompts. If a user fails to authenticate, the X6004
plays a message indicating that an incorrect password was entered and the call is
dropped.
Personal IVR Main Flow
The following figure describes the main flow in the personal IVR system.
Figure 294 Personal IVR Flow
IVR Feature Code + Extension
Enter Password
Authentication
Exit
Failure
Success
IVR Main
PIN Menu
Call Forward
Voicemail
&
Blacklist
1
2
3
Exit
9