ZyXEL Communications IP PBX X6004 - Manual (Page 427)

X6004 User’s Guide
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H A P T E R
2 9
ACD Logs
29.1 Overview
This chapter shows you how to collect and manage Automatic Call Distribution
(ACD) logs on the X6004.
For a detailed explanation of how ACD works, see Chapter 24 on page 371 .
29.1.1 What You Can Do in this Chapter
• Use the Configuration screen to configure where to store ACD information, an
administrator e-mail address to send alerts and ACD backup files for later
viewing. See Section 29.2 on page 427 .
• Use the Backup screen to manage ACD backup files. See Section 29.3 on page
430 .
• Use the Query screen to query and create ACD reports. See Section 29.4 on
page 431 .
29.1.2 Before You Begin
Familiarize yourself with the terms and concepts in Chapter 28 on page 417 as
may of the principles that apply there also apply here.
29.2 The Configuration Screen
Use this screen to set up an external server to collect ACD information. You can
also configure an administration e-mail address to which to send alerts and ACD
files for later viewing.
Note: You should use a MySQL server 5.0 or above for the remote server.
You must execute the SQL script downloaded from this screen on your MySQL
server before the X6004 starts to work with the remote server.