ZyXEL Communications IP PBX X6004 - Manual (Page 308)

Chapter 19 Auto-Attendant
X6004 User’s Guide
308
19.1.2 What You Need to Know
The following terms and concepts may help you as you read through the chapter.
Default Auto-Attendant Structure
The X6004 comes with a default auto-attendant. The default auto-attendant
simply prompts callers to enter the extension they wish to reach. There is only one
time when a caller has to make a decision. The following figure shows the default
auto-attendant structure.
Figure 162 Auto-Attendant Default Structure Example
Custom Auto-Attendant Structure
You can configure a more complex auto-attendant structure to fit your
organization’s needs. An auto-attendant can contain several more complex menus
that can guide an incoming call to a specific extension or a group of extensions. In
the following example, an incoming caller is prompted to specify whether they
want to talk to a sales representative, customer service representative or the
operator. Once the caller reaches the Sales menu, the auto-attendant can prompt
1001
1002
1003
1004
1005
1006
1007
1008
1009
Menu1
Incoming Call