ZyXEL Communications IP PBX X6004 - Manual (Page 19)

X6004 User’s Guide
19
22.5 The Distinctive Ring Screen ........................................................................................... 351
22.6 The Auto Callback Screen .............................................................................................. 352
22.7 The Call Park Screen ...................................................................................................... 353
22.7.1 Configuring the Call Parking Screen ...................................................................... 354
22.8 The Call Waiting Screen .................................................................................................. 355
22.8.1 Configuring the Call Waiting Screen ...................................................................... 357
22.8.2 Call Waiting Example - 1 ........................................................................................ 358
22.8.3 Call Waiting Example - 2 ........................................................................................ 358
22.9 The Call Transfer Screen ................................................................................................. 359
22.9.1 Configuring the Call Transfer Screen ..................................................................... 359
Chapter 23
ZyStack .................................................................................................................................. 361
23.1 Overview .......................................................................................................................... 361
23.1.1 What You Can Do in this Chapter .......................................................................... 361
23.1.2 What You Need to Know ........................................................................................ 361
23.1.3 Before You Begin ................................................................................................... 363
23.2 ZyStack Configuration ..................................................................................................... 363
23.2.1 ZyStack Add Screen .............................................................................................. 364
23.2.2 ZyStack Edit Screen .............................................................................................. 365
23.3 ZyStack Intranet Setup ................................................................................................... 366
23.3.1 ZyStack Add Intranet ............................................................................................. 367
23.4 ZyStack Status ................................................................................................................ 368
Chapter 24
ACD ........................................................................................................................................ 371
24.1 Overview .......................................................................................................................... 371
24.1.1 What You Can Do in this Chapter .......................................................................... 372
24.1.2 What You Need to Know ........................................................................................ 372
24.2 The ACD Global Screen ................................................................................................ 374
24.3 The Agent Screen .......................................................................................................... 375
24.3.1 The Agent Settings Screen .................................................................................. 376
24.4 The Skill Screen ............................................................................................................ 377
24.4.1 The Skill Settings Screen ..................................................................................... 378
24.5 The Skill Menu Screen .................................................................................................. 383
24.5.1 The Skill Menu Settings Screen ............................................................................ 384
Part IV: Monitor, Log & Maintenance.................................................. 385
Chapter 25
System Information .............................................................................................................. 387