Symptom cause remedy – INFICON STC-2000A Thin Film Deposition Controller Operating Manual User Manual
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STC-2000A DEPOSITION CONTROLLER
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Section 8.0 Maintenance/Problem Solutions
 
Maintenance of STC-2000A Deposition Controller 
Hazardous Voltages Present 
 
 WARNING 
There are potentially lethal voltages present within the STC-2000A control unit with
a line cord or an INPUT/OUTPUT cable attached. Service should be attempted by qualified personnel 
only. Disconnect all cables and power cord when removing, installing, or servicing any component of the 
STC-2000A instrument. 
 
 Static Sensitive 
 
 CAUTION 
The STC-2000A and remote oscillator contain static sensitive components. Use
adequate and appropriate precautions when attempting any service to these devices. Discharge yourself by 
touching the ground stud on the STC-2000A before disconnecting the power cord. The power cord 
provides a path back to earth ground through the AC outlet. This will equalize the voltage potential 
between you and the STC-2000A. It is recommended that work be done on a properly grounded mat or 
table surface. 
 
User Correctable System Problems
SYMPTOM CAUSE
REMEDY
1. No LED/LCD displays
a. Blown fuse (1 or more of 3)
Replace fuse(s)
b. Power switch off
Switch on unit.
(See section 2.21 for additional 
diagnostic information) 
c. Line cord loose or unplugged
Tighten cord.
2. Constant crystal fail message
a. Bad or severely oxidized 
sensor 
New crystal.
b. Crystal cable connections to 
oscillator or sensor missing or 
loose 
Check cables.
c. Severe material buildup on 
edges of crystal holder causing a 
short at the sensor 
Clean sensor.
3. Large thickness jumps during 
deposition 
a. Defective crystal
New crystal.
b. Crystal near end of life
New crystal.
c. Particles or flakes on crystal 
seating surface 
Clean sensor.
4. Crystal stops suddenly during 
deposition before reaching typical 
source life expectancy. 
a. Crystal being hit by small 
droplets of molten material 
Move farther from source.
5. Thermal instability (large 
change in thickness reading 
during source warm-up) 
a. Poor crystal seating
Clean sensor.
b. Poor or no water flow
Correct flow.
c. Excessive heating due to 
secondary electron formation in 
some sputtering systems 
Increase water flow to 
sensor. 
See Section 3.19, 
"OPTions/INFo" for diagnostics 
SECTION 8.XX
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