HP Hitachi Dynamic Link Manager Software - Manual (Page 418)

5. Troubleshooting
394
5.4 What To Do for a Program Error
The following describes what to do to handle errors that occur in an HDLM program.
Figure 5-3: Troubleshooting Procedure When a Program Error Occurs shows the
troubleshooting procedure.
Figure 5-3: Troubleshooting Procedure When a Program Error Occurs
The following shows the procedure for handling a program error by using the HDLM
command (
dlnkmgr
).
5.4.1 Examining the Messages
Examine the messages that are output to the host syslog. If an error occurs in an HDLM
program, a message other than KAPL08xxx is output to syslog. Examine the content
of the message. Messages with error level
E
(Error) or higher require corrective action.
5.4.2 Obtaining Program Information
Obtain the information that you need to report to your HDLM vendor or maintenance
company.
Use the
DLMgetras
utility to collect the error information. For details on this utility
and the information it collects, see 7.2 DLMgetras Utility for Collecting HDLM Error
Information.
Some of the information collected by the
DLMgetras
utility might be cleared when
the host is restarted. Because of this, whenever an error occurs, execute the
DLMgetras
utility as soon as possible.