Problem – Xerox 180 User Manual
Page 110
SYSTEM CONTROL TASKS
4-26
XEROX DOCUPRINT 180 LPS OPERATOR GUIDE
Problem
Use this task before calling for service, when:
•
The system recognizes a problem that is not correctable and
directs you to key in the PROBLEM command
•
You are experiencing difficulties that you wish to report to
Service.
Prior to placing a service call, you should use the Problem task to get
the 6-digit dispatch code from the system.
Problem task through windows
Perform the following steps:
Step 1.
Select “Problem” from the System Control menu.
You are switched to terminal emulation mode (TEM), that is, the PC
UI emulates a system controller terminal for the duration of the
Problem task. Once the Problem task is complete, the desktop
reappears.
Step 2.
Follow the procedure in the “Problem task through command line”
section, which follows.
Problem task through command line
Perform the following steps:
Step 1.
Enter the following command:
PROBLEM
The following messages appear:
PROBLEM MXX PROBLEM ANALYSIS:RUNNING
WHICH OF THE FOLLOWING TYPES OF PROBLEMS DO YOU WISH
TO REPORT?
1. PRINT QUALITY PROBLEMS
2. FREQUENT JAMS
3. OUTPUT TRAY PROBLEMS
4. PAPER TRAY PROBLEMS
5. TAPE PROBLEMS
6. OTHER SYSTEM PROBLEMS
7. NO OTHER SYSTEM PROBLEMS
INDICATE SELECTION BY ENTERING NUMBER
Step 2.
Select one of the above options.
When you select options 1, 3, 4, or 5, messages appear requesting
more detail about the problem you are reporting.
Next, or after selecting option 2, the following messages appear:
PROBLEM ANALYSIS RESULTS
(DISPATCH CODE AND MESSAGE)
1. TO REPORT ADDITIONAL PROBLEMS.
2. NO MORE PROBLEMS TO REPORT.
INDICATE SELECTION BY ENTERING NUMBER
If you select option 1, you are returned to the previous problem menu.