Google Message Security for Google Apps Administration Guide - Manual (Page 378)

378 Message Security for Google Apps Administration Guide
2. On the search results page, look for the message and view the results in the
Disposition column:
• If Delivered, the message passed successfully through the message
security service and may be lost within the recipient’s network.
• If Bounced, click the Message ID link to view message details. Outbound
filters for spam, Content Manager, or Attachment Manager may have
been the cause. If necessary, you can refine filtering policies in the
Administration Console (see “ Spam Filters” on page 169, “ Content
Manager” on page 199, “ Attachment Manager” on page 271, and
“ Configuring Inbound Servers” on page 421).
• If Reinjected, this means the message was relayed back to your server
due to a sending error Reinjection occurs very rarely and may result in a
slight delivery delay.
• If the message is not displayed in the search results, contact Support to
troubleshoot the issue.
Was a message encrypted or archived?
To confirm whether or not a message was encrypted or archived, follow these
steps:
1. From the Log Search tab, run the following query:
• Enter the sender’s address in the From field, and the recipient’s address
in the To field.
• Select Inbound or Outbound for the Direction. Leave this field blank to
search on both inbound and outbound mail.
• Click Search.
2. On the search results page, view the results in the Disposition column to see
if the disposition is Encrypted or Archived.
3. If yes, click the Message ID link in the far-left column to view the message
details. From the message details page, view the following fields:
• If Encrypted, see the Sender TLS and Recipient TLS fields for more
information.
• If Archived, see the Archive Source, Archive Action, and Archive Info
fields for more information.
I want to track messages for a sender or recipient
Using Log Search, you can track all messages for a sender or recipient for a
specific time range. You can use this type of search to confirm whether or not an
intended recipient received a specific email, or you can also track the results for a
specific sender to monitor the triggering of attachment and content filters.