Google Message Security for Google Apps Administration Guide User Manual
Page 352
352
Message Security for Google Apps Administration Guide
Why does a domain show up in an organization report when that domain is not
located in that organization?
There is at least one address in that domain which is aliased to a primary user
account that is in the selected organization.
For example:
The user,
, and
domain.com
are registered in the
organization “Corporate”.
The user
has an alias
.
domain.net
is registered in another organization, “Internal”.
Quarantined messages for
count as statistics for the Message
Center of
, and therefore count towards
domain.com
How can statistics on falsely quarantined emails be determined?
An organization's Spam by Account report shows totals on the number of
messages delivered from each user's Message Center. The totals include both
falsely quarantined e-mails, and junk e-mails which a user wants delivered.
1.
Click the Reports tab.
2.
Click Spam by Account report.
3.
Look at the “Delivered from Quarantine” column.
4.
Optionally, click the “Download link” in the upper right-hand corner of the
report window.
Reports will show all statistics for the organizations beneath the selected
organization.
What is the difference between Messages and Account Messages in reports?
There may be a difference between Messages and Account Message numbers.
This is because the Messages number includes all messages passing through the
system that are accepted by your mail server, but Acct Msgs only counts
messages sent to registered accounts and aliases.
Emails processed under a catch-all account are also included in the Account
Messages number.
Any discrepancies should all be accounts for which the receiving mail server will
return a 550 user unknown error, or accounts for which the message service
administrator has specifically chosen not to add an account associated with the
message service.
What is the difference between Blocked Senders & Blocked Servers in Spam
Reports?
In the reports, Blocked Senders are messages quarantined because the specific
sender address was listed in either the user or org-level Blocked Senders list.