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Google Message Security for Google Apps Administration Guide User Manual

Page 320

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320

Message Security for Google Apps Administration Guide

This message is an automated alert from your email security

service.

Your email security service was unable to send messages to the

following domain, because your outbound mail server did not

establish a TLS connection to the service:

Your Outbound TLS by Domain encryption policy requires this domain

to receive messages using TLS. The email security service defers

messages if either your mail server fails to use TLS, or if the

service cannot establish a TLS connection to the domain's mail

server.

Recommended action: Verify that your outbound mail server supports

TLS connections. Then check your TLS settings in the email security

service's Administration Console.

This problem most often happens because you enabled Policy Enforced TLS in
the Administration Console but did not enable TLS in Google Mail. Contact
Google Apps support to set up TLS for your Google Apps Mail account. For
information about how to contact Google Apps Support, see the Google Apps
Admin Help Center.