beautypg.com

Google Message Security for Google Apps Administration Guide User Manual

Page 291

background image

Test Tools & Mail Flow Troubleshooting

291

See the table below for details on which errors you may run into, and the next
steps you should take.

Error

Next Steps

There is no domain in this

organization to test

Click the Show Hierarchy link. Choose
a different organization. By default,
choose your Users organization.

Once you choose the correct
organization, click the MX Record test
again to run the test.

No MX record found

containing 'sNaM.psmtp.com'

or

No MX record found

containing 'sNbM.psmtp.com'

Add the appropriate entry. There
should be one MX entry for each:

jumboinc.com.sNa1.psmtp.com

jumboinc.com.sNa2.psmtp.com

jumboinc.com.sNb1.psmtp.com

jumboinc.com.sNb2.psmtp.com

N

is a number — 5, 6, 7, 8, 20, 200 or

201.

Multiple MX records found

containing 'sNaM.psmtp.com'

or

Multiple MX records found

containing 'sNbM.psmtp.com'

Remove the duplicate entry listed.
Look at the entries listed to see what is
listed in place of the MX entry pointing
to

jumboinc.com.sNaM.psmtp.com

or

j

umboinc.com.sNbM.psmtp.com

.

There should be entries for each:

jumboinc.com.sNa1.psmtp.com

jumboinc.com.sNa2.psmtp.com

jumboinc.com.sNb1.psmtp.com

jumboinc.com.sNb2.psmtp.com

N

is a number — 5, 6, 7, 8, 200, or

201.

Unable to resolve

'jumboinc.com'

Create DNS MX entries for the domain
on the authority DNS server. Currently
no entries can be found.

This may be a symptom of trouble with
your authority DNS server.

Non-psmtp MX record found:

'jumboinc.com'

Either your DNS MX entries for the
domain have not propagated to the
message service’s DNS servers or
you need to change the ID for your
DNS MX entries to indicate to other
servers that they need to ask your
DNS server for new entries.

Unable to retrieve MX

records for 'jumboinc.com'

This likely indicates trouble with one or
all of your authority DNS servers.