Who must use this manual, Service protocol, Who must use this manual -2 service protocol -2 – Gasboy Atlas Start-up User Manual
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Introduction
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MDE-4334D Atlas™ Start-up and Service Manual · July 2013
Who Must Use This Manual
This manual is intended for Gasboy Atlas Authorized Service Contractors (ASCs) who have
been trained and certified by attending Gasboy certified training classes. These ASCs must be
aware of the safety requirements and basic troubleshooting techniques, such as reading a
volt/ohmmeter, reading pressure, and so on, and understanding the differences between
various Gasboy Atlas products, options, and functionalities.
If you have not attended the Gasboy training, contact the Gasboy Training Department. For
contact information, refer to
Service Protocol
A Service Technician requesting technical assistance must do the following:
1
Be available at the site.
2
When placing the call, ensure that the following are available:
• Unit model and serial number
• Site name and telephone number
• Your technician number
• Problem description and history
• All required recommended spare parts
• Manuals available for reference
3
Call the Technical Support Department at 1-800-444-5529. Refer to the Customer Service
Report (CSR) number, if previously assigned.
Using Replacement Parts
Use only genuine Gasboy Atlas replacement parts. Use of other parts will void warranty and
could affect unit conformance to various national, local or state codes.
Gasboy
Information Required
Contact Details
Schedule training
Gasboy Training Department
Technical assistance, customer service, and
warranty service
Gasboy Technical Support at 1-800-444-5529
Explanation of Gasboy’s warranty policy
For assistance, contact your local Gasboy Distributor
Technical literature, parts manuals, and other
documents
Gasboy Literature Department at (336) 547-5661
Contact Information