HP Integrated Lights-Out 4 - Manual (Page 316)

installed. To update the Insight RS and Insight Online OS information, iLO must acquire the OS
information from AMS.
Suggested action: Complete the following procedure.
1.
Verify the following:
•
iLO firmware 1.20 or later is installed.
•
AMS is enabled and the operating system is running.
•
For Central Connect configurations only: Verify that Insight RS 7.0.8 or later is installed
on the Hosting Device.
•
For Central Connect configurations only: Verify that the RIBCL credentials for the server
are entered in the Insight RS Console and are associated with the HP ProLiant Gen8
server.
2. Initiate a data collection from the Remote Support
→Data Collections page in the iLO web
interface. For instructions, see “Sending data collection information” (page 130) . The OS name
and version are forwarded to Insight RS and Insight Online during the data collection process.
When you use Insight Online, the OS name and version are always listed on the Device
Configuration Details page if AMS is installed and the OS was running during the most recent data
collection transmission.
Connection error during iLO Direct Connect registration
Issue: The following error occurs when you try to register an HP ProLiant Gen8 server for Direct
Connect Remote Support: Cannot connect to remote host.
Solution: Verify that DNS information is configured in iLO.
For instructions, see “Configuring iLO network settings” (page 88) .
iLO session ends unexpectedly during iLO Direct Connect registration
Issue: The iLO web interface session ends unexpectedly with the error Session Expired when
you try to register an HP ProLiant Gen8 server for Direct Connect Remote Support.
Solution: Verify that the DNS settings are configured correctly in iLO. Depending on your network
configuration, you can view and change these settings on the following iLO web interface pages:
•
Network
→iLO Dedicated Network Port→IPv4
•
Network
→iLO Dedicated Network Port→IPv6
•
Network
→Shared Network Port→IPv4
•
Network
→Shared Network Port→IPv6
For more information, see the HP iLO 4 User Guide.
Troubleshooting iLO Federation Management issues
Query errors occur on iLO Federation Management pages
Issue: When you open an iLO Federation Management page, iLO peers and associated data
might be missing from the page, and the following error is displayed:
Errors occurred during query, returned data may be incomplete or
inconsistent .
This error might occur when a network communication error, configuration problem, or failed iLO
system prevents the retrieval of data from all systems in an iLO Federation Management group.
Suggested action 1: Wait for twice the configured multicast interval, and then refresh the iLO
Federation Management page. If an iLO system was reconfigured and can no longer communicate
316 Troubleshooting