HP Integrated Lights-Out 4 - Manual (Page 302)

power is applied. If the DHCP request is not answered when iLO first boots, it will reissue the
request at 90-second intervals.
•
The DHCP server must be configured to provide DNS and WINS name resolution.
•
In the iLO RBSU, you can press F1 on the Network Autoconfiguration page for advanced
options for viewing the status of iLO DHCP requests.
If you are using a static IP address, the following information applies:
•
If you have a direct PC connection then you must use a static IP address because no DHCP
server is present on the link.
•
You can configure iLO to work with a static IP address by using iLO RBSU, the iLO 4
Configuration Utility, or the iLO web interface. For more information, see
“Setting up iLO by
using iLO RBSU or the iLO 4 Configuration Utility” (page 20) or “Setting up iLO by using the
iLO web interface” (page 32) .
Login issues
Use the following information when attempting to resolve login issues:
•
Try using the default account information, which is located on the serial number/iLO information
pull tab.
•
If you forget your password, it can be reset by an administrator who has the Administer User
Accounts privilege.
•
If an administrator forgets the administrator account password, the administrator must use the
Security Override Switch or use HPONCFG to establish an administrator account and password.
For instructions, see the HP iLO 4 Scripting and Command Line Guide.
•
Check for standard issues, such as the following:
Does the password comply with password restrictions? For example, does the password
contain case-sensitive characters? ◦
◦
Is an unsupported browser being used?
Login name and password not accepted
Solution: Verify that your login information is configured correctly. Have a user with the Administer
User Accounts privilege log in and change your password. If you still cannot connect, have the
user log in again and delete and re-add your user account. For instructions, see
“Administering
users” (page 44) .
NOTE: The iLO RBSU or iLO 4 Configuration Utility can also be used to configure user accounts.
For instructions, see “Adding iLO user accounts by using iLO RBSU” (page 25) or “Adding iLO
user accounts by using the iLO 4 Configuration Utility” (page 28) .
Directory user premature logout
Solution: To recover from a premature session timeout, log back in and continue using iLO. If the
directory server is unavailable, you must use a local account.
Network errors can cause iLO to conclude that a directory connection is no longer valid. If iLO
cannot detect the directory, it ends the directory connection. Any attempt to continue using the
terminated connection redirects the browser to the login page.
A premature session timeout can occur during an active session if:
•
The network connection is terminated.
•
The directory server is shut down.
302 Troubleshooting