HP Integrated Lights-Out 4 - Manual (Page 315)

client being used (SSH, HyperTerminal, or other terminal emulator) can resize the window to a
size other than 80x24, scrolling becomes confused and the screen output appears garbled. To
avoid this issue, configure the terminal emulator for a window size of exactly 80x24.
Troubleshooting Remote Support issues
The following sections discuss troubleshooting Remote Support issues.
SSL Bio Error during Insight RS registration
Issue: The following error occurs when you try to register an HP ProLiant Gen8 server with Insight
RS: SSL Bio Error.
Suggested action: Navigate to the Information
→Diagnostics page in the iLO web interface, and
then click the Reset iLO button. When the reset is finished, log in to the iLO web interface and retry
the registration procedure.
Clicking Reset iLO does not make any configuration changes, but it terminates any active connections
to iLO and completes any firmware updates in progress. You must have the Configure iLO Settings
privilege to reset iLO by using this option.
HP ProLiant Gen8 server identified in Insight Online as _number> and in Insight RS as
Issue: If a server is registered for Remote Support before the iLO is aware of the server name,
Insight Online assigns a server name in the format _, and Insight
RS identifies the server by its serial number. To update the server name with a user-friendly server
name, iLO must be made aware of the server name.
Suggested action: Complete the following procedure.
1.
Do one of the following:
•
Verify that AMS is enabled and the operating system is running.
•
Update the Server Name on the Administration
→Access Settings page in the iLO web
interface.
•
For Windows systems only, start the operating system. Insight Online and Insight RS will
use the Windows computer name to identify the server.
2. For Central Connect configurations only: Depending on your configuration, do one of the
following:
•
For configurations with iLO firmware 1.30 or later and Insight RS 7.0.8 or later, no
additional action is required. iLO automatically detects the server name and forwards it
to Insight RS and Insight Online for display.
•
For configurations with iLO firmware versions earlier than 1.30, and Insight RS 7.0.8 or
later, the server name will update automatically next time data collection information is
transmitted. Data collection occurs every 30 days, and can be initiated immediately from
the Remote Support
→Data Collections page in the iLO web interface. For instructions,
see “Sending data collection information” (page 130) .
•
For configurations with Insight RS 7.0.5: Unregister the HP ProLiant Gen8 server, and
then re-register the server.
3. If you performed this step while you were logged in to Insight Online, click the refresh button
to update the Insight Online view with the server name. The refresh button is labeled Devices.
HP ProLiant Gen8 server OS name and version not listed in Insight RS or Insight
Online
Issue: If a server is registered for Remote Support when the OS and AMS are not running (for
example, during an Intelligent Provisioning registration), iLO is unable to determine what OS was
Troubleshooting Remote Support issues 315