HP P6000 Performance Advisor Software - Manual (Page 153)

Reports
This section provides the reports related error messages and resolutions. If the issues are not
resolved, see
“Contacting HP support” (page 156) .
Error messages:
•
Unable to retrieve the default values, please refresh the current content pane, and retry the
task. If the issue persists, refer to troubleshooting section in the P6000 Performance Advisor
help
•
Unable to apply the default values, please refresh the current content pane, and retry the task.
If the issue persists, refer to troubleshooting section in the P6000 Performance Advisor help
•
Unable to retrieve the report details, please refresh the current content pane, and retry the
task. If the issue persists, refer to troubleshooting section in the P6000 Performance Advisor
help
Explanation/Resolution: The HP P6000 Performance Advisor database might be inaccessible or
in an inoperable state. Wait for a few minutes and retry the task. If the issue persists, do the
following:
1. Stop the HP P6000 Performance Advisor Server service followed by the HP P6000 Performance
Advisor Database service.
2. Start the HP P6000 Performance Advisor Database service followed by the HP P6000
Performance Advisor Server service.
Then, retry the task.
Error message: Unable to delete the selected reports, they might be opened by another user at the
P6000 Performance Advisor installation folder. Close the reports and retry the task. If the issue
persists, contact your administrator to manually delete the reports
Explanation/Resolution: The administrator must manually delete the report from the installation folder>\EvapaTools\tomcat\32bit\apache-tomcat-6.0.24\
webapps\p6000pa\reports\\
user name> location.
Error message: Selected object is not currently monitored by P6000 Performance Advisor. To add
the object to the monitored list, refer to the P6000 Performance Advisor help
Explanation/Resolution: The performance object for which you want to view the report is not
currently monitored by HP P6000 Performance Advisor. The performance object must be monitored
for you to view its performance data. For more information, see
“Adding performance objects for
monitoring” (page 55) .
Error message: A report with the same file name exists in the file system. Please contact your
administrator to manually delete the report, and then retry creating the report
Explanation/Resolution: The administrator must manually delete the report from the installation folder>\EvapaTools\tomcat\32bit\apache-tomcat-6.0.24\
webapps\p6000pa\reports\\
user name> location. Retry the task.
Error message: Report name you specified already exits. Provide a unique file name
Explanation/Resolution: A report with the name you specified already exists. Do the following:
1. Navigate back to the Provide Report Aspects window in the HP P6000 Performance Advisor
– Create Report wizard.
2. Re-enter a unique file name.
3. Proceed with the report creation.
Error message: Unable to create the report; verify if you selected a valid file format (.jpg, .gif, or
.png) for the Company Logo, and retry the task. If the issue persists, refer to troubleshooting section
in the P6000 Performance Advisor help
Error messages 153