HP P6000 Performance Advisor Software - Manual (Page 140)

9 Troubleshooting HP P6000 Performance Advisor issues
This chapter discusses the troubleshooting scenarios and error messages in HP P6000 Performance
Advisor.
Troubleshooting scenarios
Following are the troubleshooting scenarios:
Performance data collection failed for a performance object in HP P6000 Performance Advisor
Possible reasons:
•
The performance object state is in a failed state in the HP P6000 Command View instance
that is managing the corresponding storage system
•
The configuration specified for the HP P6000 Performance Data Collector instance that is
accessing the storage system is incorrect
•
The HP P6000 Performance Data Collector service is not active or the server where the HP
P6000 Performance Data Collector instance is installed is not reachable
Solution:
1.
Verify the performance object status in the HP P6000 Command View instance and bring it
back to active state. You can also manually verify the object state using the HP P6000
Performance Data Collector command.2.Verify the current configuration of the HP P6000 Performance Data Collector instance and
make the appropriate changes. For more information, see“Editing the port number of HPP6000 Performance Data Collector instances” (page 72).3.Verify the status of the HP P6000 Performance Data Collector instance in HP P6000
Performance Advisor. Check if the Connection Status shows as Up under the Performance
Data Collector Settings tab. If the Connection Status is Down, start the HP P6000 Performance
Data Collector service. You can also add a new HP P6000 Performance Data Collector
instance that can access the same storage system. For more information, see“Adding an HPP6000 Performance Data Collector instance” (page 54).4.Use HP P6000 Performance Data Collector to verify if the storage system is accessible. You
can also verify the storage system connection status in HP P6000 Performance Advisor. For
more information, see“Viewing the HP P6000 Performance Advisor configuration summary”(page 88).5.Verify the performance data collection status for the storage system. The status is displayed
in the Monitoring Status column in the HP P6000 Performance Advisor Summary window. For
more information, see“Viewing the HP P6000 Performance Advisor configuration summary”(page 88).State data available in HP P6000 Command View and HP P6000 Performance Advisor are different
even after update object state.Possible reasons:•The HP P6000 Command View server is not reachable.•The HP P6000 Performance Advisor instance has not triggered the state data update cycle.Solution:•If the above issue is seen during an automatic state data update, do the following:
1.Verify the configured state data polling interval to know when the next state data update
refresh cycle will begin. The state data polling interval is displayed in the Configure Data
Collection Settings window, see“Editing monitored settings for a storage system orperformance object” (page 76).140 Troubleshooting HP P6000 Performance Advisor issues Pages: 1 … 138 139 140 141 142 … 186 wrong Brand wrong Model non readable This manual is related to the following products: Command View EVA Software P6000 Command View Software See also other documents in the category HP Storage: StorageWorks MSL6000 Tape Library (61 pages) Лент-е накопители HP StoreEver DAT (64 pages) Лент-е накопители HP StoreEver DAT (50 pages) Linear Tape File System Software (25 pages) StoreEver Ultrium Tape Drives (78 pages) StoreEver Ultrium Tape Drives (76 pages) Linear Tape File System Software (20 pages) StoreEver Ultrium Tape Drives (61 pages) StoreEver TapeAssure Software (40 pages) StoreEver Ultrium Tape Drives (75 pages) StoreEver Ultrium Tape Drives (60 pages) Linear Tape File System Software (28 pages) 2600fx Optical Disk Drive (65 pages) Ленточный автозагрузчик HP StorageWorks DAT 72x10 (58 pages) StorageWorks 1000 Modular Smart Array (72 pages) StorageWorks 1000 Modular Smart Array (81 pages) StorageWorks 1500cs Modular Smart Array (48 pages) StorageWorks 1500cs Modular Smart Array (52 pages) StorageWorks 1500cs Modular Smart Array (71 pages) 2000fc Modular Smart Array (150 pages) Servidor de almacenamiento HP ProLiant DL585 G2 (152 pages) Sistemas de almacenamiento de red HP StorageWorks X3000 (152 pages) Software de HP StoreVirtual VSA (127 pages) Software de HP StoreVirtual VSA (85 pages) X500 Data Vault (331 pages) StorageWorks 1000i Virtual Library System (122 pages) XP Array Manager Software (101 pages) StorageWorks XP Remote Web Console Software (20 pages) 200 Storage Virtualization System (176 pages) StorageWorks MSA 2.8 SAN Switch (22 pages) StorageWorks MSA 2.8 SAN Switch (104 pages) StorageWorks MSA 2.8 SAN Switch (270 pages) StorageWorks MSA 2.8 SAN Switch (307 pages) StorageWorks All-in-One SB600c Storage Blade (80 pages) StorageWorks All-in-One SB600c Storage Blade (78 pages) StorageWorks All-in-One SB600c Storage Blade (60 pages) StorageWorks All-in-One SB600c Storage Blade (72 pages) ProLiant DL585 G2 Storage-Server (150 pages) Data Protector Express Basic-Software (83 pages) Data Protector Express Basic-Software (93 pages) ProLiant High Availability Storage Server (72 pages) ProLiant DL185 G5 Storage Server (174 pages) P2000 G3 MSA Array Systems (58 pages) StorageWorks 2000fc G2 Modular Smart Array (76 pages) 2000I G2-Modular-Smart-Array (48 pages) Sitemap
2. Verify the current configuration of the HP P6000 Performance Data Collector instance and
make the appropriate changes. For more information, see
“Editing the port number of HP
P6000 Performance Data Collector instances” (page 72) .
3. Verify the status of the HP P6000 Performance Data Collector instance in HP P6000
Performance Advisor. Check if the Connection Status shows as Up under the Performance
Data Collector Settings tab. If the Connection Status is Down, start the HP P6000 Performance
Data Collector service. You can also add a new HP P6000 Performance Data Collector
instance that can access the same storage system. For more information, see
“Adding an HP
P6000 Performance Data Collector instance” (page 54) .
4. Use HP P6000 Performance Data Collector to verify if the storage system is accessible. You
can also verify the storage system connection status in HP P6000 Performance Advisor. For
more information, see
“Viewing the HP P6000 Performance Advisor configuration summary”
(page 88) .
5. Verify the performance data collection status for the storage system. The status is displayed
in the Monitoring Status column in the HP P6000 Performance Advisor Summary window. For
more information, see
“Viewing the HP P6000 Performance Advisor configuration summary”
(page 88) .
State data available in HP P6000 Command View and HP P6000 Performance Advisor are different
even after update object state.
Possible reasons:
•
The HP P6000 Command View server is not reachable.
•
The HP P6000 Performance Advisor instance has not triggered the state data update cycle.
Solution:
•
If the above issue is seen during an automatic state data update, do the following:
1.
Verify the configured state data polling interval to know when the next state data update
refresh cycle will begin. The state data polling interval is displayed in the Configure Data
Collection Settings window, see
“Editing monitored settings for a storage system or
performance object” (page 76) .
140 Troubleshooting HP P6000 Performance Advisor issues