HP StoreEver ESL G3 Tape Libraries - Manual (Page 242)

save support ticket
Description of Command Function
Saves the library or drive support ticket in the home directory for retrieval via FTP.
Command Syntax
save support ticket drive|library [basic|extended] [force]
path: /save/support ticket drive|library [basic|extended] [force]
Command Parameters (Required)
sn – physical or logical serial number of the drive, required if saving a drive support ticket.
Command Options
•
basic – basic support ticket (default if no selection is made), optional.
•
extended, optional:
for a drive support ticket, includes drive trace logs ◦
◦ for a library support ticket, includes additional logs from the Robotics Control Unit (RCU)
•
force – allows you to skip the confirmation prompt that would otherwise require you to enter
“yes” to confirm pulling the support ticket, optional.
Examples
Result Command
Saves an extended support ticket for the library save support ticket library extended
Saves an extended support ticket for the library without a
confirmation prompt save support ticket library extended force
Saves a support ticket for the GB19300395 drive save support ticket drive GB19300395
Saves a support ticket for the GB19300395 drive without
a confirmation prompt save support ticket drive GB19300395 force
242 CLI Guide