HP StoreEver ESL G3 Tape Libraries - Manual (Page 191)

The subject line of the email notification indicates ESLG3, the library serial number, and the severity
level of the event. The body of the message states that the library sent the message automatically.
The message body also includes the following information, which provides details about the event
and library conditions at the time of the event:
•
Event summary
•
Event details, including status information
•
Firmware versions, including MCB, RCU, CMB, and drive
•
Physical library configuration
•
Library states, such as physical library online or offline, partitions online or offline, or robotics
enabled or disabled
•
Time stamps of recent activity
•
Report summary
•
Report details for the event
The notification also includes a repair page attachment. This page provides a problem description
and corrective actions you or a customer service engineer (CSE) can perform. For more information
about repair pages, see
“Viewing repair pages” (page 202) .
NOTE:
A notification email contains helpful information about an event and how to resolve it. However,
the notification represents a condition that existed at a certain time in the past. The notification
might not reflect the current situation. The notification indicates a specific event ID, so you should
find and examine that specific event in the LMC. The event reflects the real-time status of the issue.
For more information about accessing events, see
“Event guidelines” (page 191) .
Working with events
Events are your primary troubleshooting tool when you experience problems with the library. An
event provides details and reports about the issue and library conditions at the time of the event.
It also provides guidance on how to resolve the issue. If you are an administrator or a service
representative, you can access the events through the LMC. This section explains how to display
event lists, view event and report details, view repair pages, and resolve and close events.
Event guidelines
To help you quickly troubleshoot an issue by using events, read the following guidelines.
What is the issue and its cause?
You became aware of a library issue for one of the following reasons:
•
The library sent an email notification.
•
An LMC system status button indicated a subsystem status of Warning, Degraded, or Failed.
•
A backup/archive software application indicated a problem.
Events include details about the issue and library conditions at the time of the event. They also
include reports, any history events that the library created in the past for the same FRU, and a
repair page that provides a detailed description of the issue and its possible causes. The repair
page also provides corrective actions that you or a CSE can perform.
To use an event to determine an issue and its cause, you can perform the following general steps:
1. Display a list of events. See “Displaying event lists” (page 193) .
2. View the details for the appropriate event. See “Viewing event details” (page 196) .
Working with events 191