HP StoreEver ESL G3 Tape Libraries - Manual (Page 129)

4. Click Close to close the Partition Details dialog box.
5. Click Close to close the Partitions Status dialog box.
Monitoring key management
If the library is enrolled with ESKM key management servers, you can view ESKM server and
certificate information and e-mail, save, or print it. To do so:
1. Click Monitor
→Key Management to display the Enterprise Secure Key Manager Server
Information dialog box.
The dialog box lists the following information:
•
For each ESKM server, the node address
•
For each ESKM server, the tier number
•
For each ESKM server, the node number
•
For each certificate, the type (Certificate Authority (CA) or Client)
•
For each certificate, the location
•
For each certificate, the serial number
•
For each certificate, the dates during which the certificate is valid
•
For each certificate, the status of the certificate (Valid or Invalid)
•
For each certificate, the certificate issuer and subject
2. To e-mail, save, or print the information:
a.
Click Send to display the Email, Save or Print Table dialog box.
b. Select the radio button next to Email, Save, or Print.
c. If you selected Email, type the e-mail address of the recipient into the Email field, or select
it from the pull-down menu. Type a message in the Comment field, if appropriate.
d. If you selected Save, indicate the location and file name by one of the following methods:
•
Type the file path and name into the Save field.
•
Browse to the location to save the file, type the correct value in the File Name field,
select the appropriate option in the Files of Type field from the pull-down menu, then
click Open.
either
e. Click OK.
3. Click Close to exit the Enterprise Secure Key Manager Server Information dialog box.
Creating support tickets
Support tickets are generated when a hardware problem is detected. The ticket provides information
that helps diagnose and resolve the problem. When a support ticket is generated, the library
collects configuration information and executes a Device Analysis test on the selected device. The
information is saved as a *.tgz file containing *.ltd data files for each device in the support ticket.
The .tgz file can be e-mailed or saved to a disk.
To configure and save a support ticket:
1.
Click Tools
→Support Tickets to display the Welcome screen of the Support Ticket Wizard.
2. Click Next.
3. Select the appropriate radio button to indicate whether the report is e-mailed or saved as a
file.
•
If you select Email, type in or select from the drop-down list the e-mail address of the
recipient.
•
If you select File, browse to the file location then specify the file name.
Creating support tickets 129