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3 what to do for the program error – HP Hitachi Dynamic Link Manager Software User Manual

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5. Troubleshooting

353

5.5.3 What To Do for the Program Error

Follow the recommended actions for messages in 8. Messages.
If the error occurs again after you thought that you had resolved the problem, use the

dlnkmgr

command's

view

operation to check the status of the HDLM program, and

then do whatever is necessary to resolve the problem. For details on the

view

operation, see 6.7 view (Displays Information).
Execute the following command:

# /opt/DynamicLinkManager/bin/dlnkmgr view -sys

If the KAPL01012-E message appears as a result of executing the command

The following shows the KAPL01012-E message:


KAPL01012-E Could not connect the HDLM manager. Operation
name = view

If this message appears, start the HDLM manager.
For details on how to start the HDLM manager, see 4.3.1 Starting the HDLM

Manager.

If the KAPL01013-E message appears as a result of executing the command

The following shows the KAPL01013-E message:


KAPL01013-E An error occurred in internal processing of the
HDLM command. Operation name = view, details =

aa

...

aa

aa...aa indicates character string. If this message appears, restart the host.

If the same error re-occurs after you thought you had resolved the problem, go to the

subsection 5.5.4 Contacting Your HDLM Vendor or Maintenance Company

5.5.4 Contacting Your HDLM Vendor or Maintenance Company

If the error cannot be resolved, contact your HDLM vendor or maintenance company,

and report the information that was collected by the

DLMgetras

utility.