Teledyne LeCroy UWBTracer User Manual - Manual (Page 316)

Limited Hardware Warranty UWBTracer/Trainer User Manual
298
LeCroy Corporation
How to Obtain Warranty Service
To request warranty service, you must complete and return the registration card or
register via the internet within the fifteen day period described above and report your
covered warranty claim by contacting LeCroy Technical Support or its authorized
representative.
You can reach LeCroy Technical Support at 800-909-7112 or via email at
[email protected]. You may also refer to the LeCroy website at http://www.lecroy.com
for more information on how to contact an authorized representative in your region. If
warranty service is required, LeCroy or its authorized representative will issue a Return
Material Authorization Number. You must ship the Product back to LeCroy or its
authorized representative, in its original or equivalent packaging, prepay shipping
charges, and insure the shipment or accept the risk of loss or damage during shipment.
LeCroy must receive the Product prior to expiration of the Warranty Period for the
repair(s) to be covered. LeCroy or its authorized representative will thereafter ship the
repaired or replacement Product to you freight prepaid by LeCroy if you are located in the
continental United States. Shipments made outside the continental United States will be
sent freight collect.
Please remove any peripheral accessories or parts before you ship the Product. LeCroy
does not accept liability for lost or damaged peripheral accessories, data or software.
LeCroy owns all parts removed from Products it repairs. LeCroy may use new and/or
reconditioned parts, at its sole discretion, made by various manufacturers in performing
warranty repairs. If LeCroy repairs or replaces a Product, the Warranty Period for the
Product is not extended.
If LeCroy evaluates and determines there is “no trouble found” in any Product returned
or that the returned Product is not eligible for warranty coverage, LeCroy will inform you
of its determination. If you thereafter request LeCroy to repair the Product, such labor and
service shall be performed under the terms and conditions of LeCroy's then current repair
policy. If you chose not to have the Product repaired by LeCroy, you agree to pay LeCroy
for the cost to return the Product to you and that LeCroy may require payment in advance
of shipment.