Clear-Com HX System Frames - Manual (Page 9)

• Upgrading the matrices in a networked (linked) system should take place at the same
time, because the data sent between networked matrices can change.
When upgrading networked (linked) matrices, Clear-Com recommends that you:
• Upgrade only one CPU card in each matrix first and then perform the rest of
the system upgrade (interface cards, user panels, and so on) afterwards.
• Upgrade the remaining CPU cards in the matrices only when the upgrade has
been completed and tested across the full system. Leaving the remaining CPU
cards until last gives you the capability of quickly rolling back to the previously
running version, if any mission critical issues are encountered.
• Great care must be taken when opening the lid of the Eclipse HX-PiCo matrix to
upgrade components. This may invalidate UL status.
Remove power from the device first, to avoid working with the system
while it is live. Observe all electrical shock hazard warning and
precautions for handling electrostatic sensitive devices
2.1.1 Client / Server installations
When upgrading Client / Server installations from ECS v5.2.4 or EHX 7.0/7.1 to Eclipse HX
v7.5, you must::
• -Use the EHX 7.5 Server Installer only on the PC that is to be the EHX Server.
The Eclipse HX v7.5 server installer will automatically update your IIS and configure
it to work with Eclipse HX v7.5.
• -Use the standard EHX 7.5 Client Installer on all the Client PCs. The Server PC can
also act as a client.
You should check that you have the appropriate IIS and .Net Windows components installed
prior to installing the EHX Server. Please refer to the Initial Setup section of the Client/Server
chapter in the EHX User Guide for a complete list of the components required for each version
of Windows.
Note: Installing an EHX Server is an advanced workflow - please contact Clear-Com Support for
advice before attempting to install an EHX Server.
Before upgrading your EHX Server installation, Clear-Com strongly recommends that you
export any existing projects (using File->Export from an EHX Client) and backup your users list
(using the Export command in the User Management screen). It is recommended that you
uninstall your existing EHX Server before installing the newer version.
2.1.2 Roll back strategy
You should not encounter any mission critical issues when upgrading to Eclipse HX v7.5.
However, if you decide to roll back the system to the previously running version, then you must:
• Allow adequate time for the roll back operation.
• Roll back all system components to the same baseline version.
2 Eclipse HX Upgrade Guide