Interlogix Topaz User Manual - Manual (Page 363)

Chapter 12
Troubleshooting, Maintenance, Support
345
• Make sure you are logged on as the Administrator. If not, log in again as the Administrator
and reinstall Topaz.
When I start Topaz, I get a dialog box that asks about connecting to your Internet Service
Provider.
Go to the Windows Control Panel. Under Internet Options, on the Connections tab, under
“Dial-up setting”, select “Never dial a connection”.
My computer hangs. Either the keyboard or the mouse is not working.
Bring up the Windows Task Manager, either press Ctrl-Shift-Esc (or press Ctrl-Alt-Del and
select the Task Manager). End the following processes: mp.exe, mprun.exe, and
mshta.exe. Then try to run the program again.
When I run Auto Configuration, it did not find the device I have plugged into that COM port or
it does not detect any field panels.
The Topaz Auto Configuration is set at the factory to connect to the ACUs at 9600 baud. If
you have changed the ACU baud rate, reset it to 9600 baud. Then try Auto Configuration
again.
If that does not correct the problem, you may have a wiring error. Insure each field panel
is wired correctly, and each field panel has a unique polling address on the serial port.
Then try Auto Configuration again.
I get an error message that the workstation cannot connect.
Make sure the network cable is connected to your computer. If that does not fix the
problem, you may have a faulty network card. See your PC technician.
The Topaz shows the same screen even if I know it is wrong.
The Internet Explorer has ‘cached’ the screen.
Disable ‘caching’ by:
1. Double-click the Internet Explorer icon to open it.
2. Click Tools, Internet Options.
3. On the General Tab, click in Settings.
4. Click “Every visit to the page”.
5. Click “OK” to save.
I get script errors.
You must load Internet Explorer’s 6 from the Topaz CD. If you already have installed
Internet Explorer on your PC, you must re-install it from our CD and complete the Wizard.
I get system error messages.
Call UTC Fire & Security Technical Support: 888-437-3287.
I get the error message “EMERGENCY, REBUILD CARD FILE.”
Call UTC Fire & Security Technical Support: 888-437-3287.
I get a black picture when attempting to take a photo.