H3C Technologies H3C Intelligent Management Center - Manual (Page 570)

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When the endpoint user logs in to the Self-Service Center to submit a trouble ticket, the trouble
report question is displayed in the Self-troubleshooting area.
Modifying a trouble report question
1. Access the Trouble Report Question List page.
2. Click the Modify icon for the trouble report question you want to modify.
3. Modify the parameters except the UI element type. For more information, see " Adding a trouble
report question ."
4. Click OK.
Adjusting the priority of a trouble report question
The priority values of trouble report questions determine the order in which the trouble report questions
are displayed in the trouble ticket. In the trouble ticket, the trouble report questions are displayed in
descending priority order.
Adjusting the priority values of trouble report questions does not change the order of the existing trouble
report questions in the trouble ticket.
To adjust the priority of a trouble report question:
1. Access the Trouble Report Question List page.
2. Click the Up icon for a trouble report question to increase the priority of the trouble report
question, and click the Down icon
for a trouble report question to decrease the priority of the
trouble report question.
You cannot increase the priority of the trouble report question in the first line. The Up icon in the
first line is grayed. You cannot decrease the priority of the trouble report question in the last line.
The Down icon
in the last line is grayed.
Deleting a trouble report question
Deleting a trouble report question does not affect the existing trouble report questions in the trouble ticket.
To delete a trouble report question:
1. Access the Trouble Report Question List page.
2. Click the Delete icon for the trouble report question you want to delete.
A confirmation dialog box appears.
3. Click OK.
Managing trouble tickets
By submitting a trouble ticket, an endpoint user can begin the trouble ticket workflow to resolve a network
problem.