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Kicking out users ·················································································································································· 511
Clearing online information ······························································································································· 512
Sending messages ··············································································································································· 512
Adding an online user to the blacklist ··············································································································· 513
Unblacklisting an online user ····························································································································· 514
Locking an online user ········································································································································ 514
Unlocking an online user ···································································································································· 514
28 Managing reports ············································································································································· 515
Selecting a report type ················································································································································ 515
Managing real-time reports ········································································································································· 515
Test mode authentication failure log report ······································································································ 515
Guest report ························································································································································· 516
Account number monthly report ························································································································· 517
Authentication failure category statistics report ······························································································· 518
Idle account report ·············································································································································· 519
Offline reason report ··········································································································································· 521
Online user report ··············································································································································· 523
Service usage report ··········································································································································· 525
Managing scheduled reports ······································································································································ 525
Authentication failure category statistics report ······························································································· 526
Idle account report ·············································································································································· 529
Offline reason report ··········································································································································· 532
Online user report ··············································································································································· 536
Service usage report ··········································································································································· 539
29 Configuring device management users ··········································································································· 542
Configuring device management users in UAM ······································································································· 542
Accessing the device management use list page ···························································································· 542
Querying device management users ················································································································· 543
Viewing device management user details ········································································································ 543
Adding a device management user ·················································································································· 544
Modifying a device management user ············································································································· 545
Deleting device management users ··················································································································· 545
Configuring access devices in UAM ·························································································································· 545
Configuring AAA authentication on devices ············································································································· 547
Viewing authentication logs of device management users in UAM ······································································· 547
30 Managing trouble reports ································································································································· 548
Managing report questions ········································································································································· 548
Accessing the Trouble Report Question List page ···························································································· 549
Viewing trouble report question details ············································································································ 549
Adding a trouble report question ······················································································································ 550
Modifying a trouble report question ················································································································· 552
Adjusting the priority of a trouble report question ··························································································· 552
Deleting a trouble report question ····················································································································· 552
Managing trouble tickets ············································································································································· 552
Trouble ticket contents ········································································································································· 553
Trouble ticket attachments ·································································································································· 553
Trouble ticket workflow ······································································································································· 553
Managing trouble tickets in the Self-Service Center ························································································ 553
Managing trouble tickets in UAM ····················································································································· 556
Managing FAQs ·························································································································································· 561
FAQ attachments ················································································································································· 562
Managing FAQs in UAM ··································································································································· 562
Querying FAQs ··················································································································································· 562
