Appendix h: possible errors, issues and solutions, Appendix h: possible, Errors, issues and – RED ONE OPERATION GUIDE User Manual
Page 157: Solutions
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APPENDIX H: POSSIBLE ERRORS, ISSUES AND SOLUTIONS
For errors or issues beyond those listed below, please contact support through our web site at
Camera Shuts Down Upon Movement
Battery is not seated properly to the battery plate. Disengage and reengage the RED-BRICK to the BAT-
TERY PLATE.
Image Looks Soft
Re-adjust back focus and make certain the lens is properly collimated. Refer to
BASIC OPERATION.
Menus Display Properly on LCD or EVF But Not on External Monitors
If after connecting the camera to an external monitor and the camera display is not shown completely on
the monitor display, go to MONITOR under SYSTEM MENU CONTROLS and try the following:
-
and change setting between MENUS [DVI] or VIDEO [720p].
-
and change setting between 50.00 HZ or 59.94 HZ.
NOTE: If both a RED EVF and RED LCD are present, the HD-SDI and HDMI outputs will be forced to
1280 x 720 (with Surround View) irrespective of the Preview Output parameter setting. Menus or
frame guides will not appear.
Error Message: Black Shading - Calibration Failed – Not Quite Sure What You Should Do.
If the CF card or REDMAG installed in the camera is full or is removed during the Black Shading Calibra-
tion, the following error will be displayed:
Check recording media/connections and reattempt Black Shading. If necessary, save media files to com-
puter, reformat CF card or REDMAG and perform the Black Shading Calibration again. Refer to