INFICON HAPSITE ER Chemical Identification System - Manual (Page 523)

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HAPSITE ER Operating Manual
Chapter 17
Customer Support
17.1 How To Contact Customer Support
Worldwide support information regarding:
 Technical Support, to contact an applications engineer with questions
regarding INFICON products and applications, or
 Sales and Customer Service, to contact the INFICON Sales office nearest you,
or
 Repair Service, to contact the INFICON Service Center nearest you,
is available at www.inficon.com .
If you are experiencing a problem with your instrument, please have the following
information readily available:
 the serial number for your instrument,
 a description of your problem,
 an explanation of any corrective action that you may have already attempted,
 and the exact wording of any error messages that you may have received.
To contact Customer Support, see Support at www.inficon.com .
17.2 Returning Your Instrument to INFICON
Do not return any component of your instrument to INFICON without first speaking
with a Customer Support Representative. You must obtain a Return Material
Authorization (RMA) number from the Customer Support Representative.
If you deliver a package to INFICON without an RMA number, your package will be
held and you will be contacted. This will result in delays in servicing your
instrument.
Prior to being given an RMA number, you may be required to complete a
Declaration Of Contamination (DOC) form if your instrument has been exposed to
certain materials. DOC forms must be approved by INFICON before an RMA
number is issued. INFICON may require that the instrument be sent to a
designated decontamination facility, not to the factory.