Xerox 7245 - Manual (Page 289)

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NetWare 4.x, 5.x (NDS) Troubleshooting
T6
Use the following check list to troubleshoot your network communication problem.
Check Physical Media and Network Interface Cards
1. Verify that the Device is powered ON.
2. Verify that the Device and Workstation are using the correct cabling to communicate over the
network. Use category 3 UTP patch (NOT crossover) cable for 10 Base T communications, category
5 UTP patch (NOT crossover) cable for 10 Base T / 100 Base TX communications, and Token Ring
cabling for Token Ring networks.
3. Verify that the cable at both the Device and Workstation is fully plugged into the Network Interface
Card (NIC). Check the link light, which is typically a green LED, to make sure that it is lit. Typically,
but not always, a second light on the Network Interface Card will be intermittently flashing, indicating
the presence of network traffic. If neither of these lights is lit, there is a problem with the NIC.
Print a Settings List at the Device and perform these tasks:
1. Under the Ethernet Settings data label on the Report, verify that your communications speed is
correctly set for your network and that you have a MAC address listed. The driver for your NIC works
at the Media Access Control (MAC) layer of the protocol stack. If no MAC address is shown, you
have either a bad NIC or no NIC at all. Replace or install the Network Interface Card.
2. Under the CentreWare Internet Services data label, verify that this feature is Enabled. If it is NOT,
enable it following the instructions supplied in the Network Connectivity section of this guide.
3. Under the NetWare data label, verify that NetWare (and its IPX/SPX protocol) is Enabled. If it is
NOT, enable NetWare following the instructions supplied in the Novell NetWare 4.x, 5.x (NDS)
Networks
procedure in the NOS selection section of this guide.
4. Under the NetWare data label, if a Mode is shown make sure that it is set to Directory (NDS). Set
the Mode to Directory (NDS) following the instructions supplied in the Configure NetWare Settings
procedure in the Internet Services section of this guide.
5. Under the NetWare data label, verify that you have Tree and Context names displayed. If these
names are not shown, you are NOT properly set up for NDS communications. Provide the Device
with the name of the Directory Tree and Context (typeful name for the Device in the NDS
environment) following the instructions supplied in the Configure NetWare Settings procedure in the
Internet Services section of this guide.