Xerox 7245 - Manual (Page 282)

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NetWare 3.1x Troubleshooting
T5
Use the following check list to troubleshoot your network communication problem.
Check Physical Media and Network Interface Cards
1. Verify that the Device is powered ON.
2. Verify that the Device and Workstation are using the correct cabling to communicate over the
network. Use category 3 UTP patch (NOT crossover) cable for 10 Base T communications, category
5 UTP patch (NOT crossover) cable for 10 Base T / 100 Base TX communications, and Token Ring
cabling for Token Ring networks.
3. Verify that the cable at both the Device and Workstation is fully plugged into the Network Interface
Card (NIC). Check the link light, which is typically a green LED, to make sure that it is lit. Typically,
but not always, a second light on the Network Interface Card will be intermittently flashing, indicating
the presence of network traffic. If neither of these lights is lit, there is a problem with the NIC.
Print a Settings List at the Device and perform these tasks:
1. Under the Ethernet Settings data label on the Report, verify that your communications speed is
correctly set for your network and that you have a MAC address listed. The driver for your NIC works
at the Media Access Control (MAC) layer of the protocol stack. If no MAC address is shown, you
have either a bad NIC or no NIC at all. Replace or install the Network Interface Card.
2. Under the CentreWare Internet Services data label, verify that this feature is Enabled. If it is NOT,
enable it following the instructions supplied in the Network Connectivity section of this guide.
3. Under the NetWare data label, verify that NetWare (and its IPX/SPX protocol) is Enabled. If it is
NOT, enable NetWare following the instructions supplied in the Novell NetWare 3.1x (Bindery)
Networks
procedure in the NOS selection section of this guide.
4. Under the NetWare data label, if a Mode is shown make sure that it is set to Bindery. Set the Mode
to Bindery following the instructions supplied in the Configure NetWare Settings procedure in the
Internet Services section of this guide.
5. Under the NetWare data label, verify that you have a Primary Server name displayed. If a Primary
Server is not shown, you are NOT properly set up for Bindery communications. Provide the Device
with the name of the Primary Server following the instructions supplied in the Configure NetWare
Settings
procedure in the Internet Services section of this guide.
6. Under the NetWare data label, notice the Print Server name that is displayed. This name should be
identical to the name of the Print Server used in the Primary Server's LOGIN Configuration File, as
well as in the set up of the Print Server, in the Primary Server's PUBLIC directory, using PCONSOLE.
Log in passwords may also be set following the instructions supplied in the Configure NetWare
Settings
procedure in the Internet Services section of this guide.