Teledyne LeCroy BTTracer_Trainer - BTTrainer Users Manual - Manual (Page 84)

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CATC BTT RAINER 2.20 C HAPTER 8
User’s Manual Contact and Warranty Information
What this Warranty Does Not Cover
This warranty does not cover damage due to external causes including accident, damage
during shipment after delivery to a common carrier by CATC, abuse, misuse, problems with
electrical power, including power surges and outages, servicing not authorized by CATC,
usage or operation not in accordance with Product instructions, failure to perform required
preventive maintenance, software related problems (whether or not provided by CATC),
problems caused by use of accessories, parts or components not supplied by CATC,
Products that have been modified or altered by someone other than CATC, Products with
missing or altered service tags or serial numbers, and Products for which CATC has not
received payment in full.
Coverage During Warranty Period
During the Warranty Period, CATC or its authorized representatives will repair or replace
Products, at CATC's sole discretion, covered under this limited warranty that are returned
directly to CATC's facility or through CATC's authorized representatives.
How to Obtain Warranty Service
To request warranty service, you must complete and return the registration card or register
via the internet within the fifteen day period described above and report your covered
warranty claim by contacting CATC Technical Support or its authorized representative.
CATC Technical Support can be reached at 800-909-7112 or via email at
[email protected]. You may also refer to CATC's website at http://www.catc.com for
more information on how to contact an authorized representative in your region. If warranty
service is required, CATC or its authorized representative will issue a Return Material
Authorization Number. You must ship the Product back to CATC or its authorized
representative, in its original or equivalent packaging, prepay shipping charges, and insure
the shipment or accept the risk of loss or damage during shipment. CATC must receive the
Product prior to expiration of the Warranty Period for the repair(s) to be covered. CATC or
its authorized representative will thereafter ship the repaired or replacement Product to you
freight prepaid by CATC if you are located in the continental United States. Shipments
made outside the continental United States will be sent freight collect.
Please remove any peripheral accessories or parts before you ship the Product. CATC does
not accept liability for lost or damaged peripheral accessories, data or software.
CATC owns all parts removed from Products it repairs. CATC may use new and/or
reconditioned parts, at its sole discretion, made by various manufacturers in performing
warranty repairs. If CATC repairs or replaces a Product, the Warranty Period for the Product
is not extended.