Dell PowerVault ML6000 - Manual (Page 379)

Chapter 13 Troubleshooting
About RAS Tickets
Dell PowerVault ML6000 User’s Guide 379
Included in the list is a brief description of the error condition captured
by the RAS ticket. The
All RAS Tickets
screen allows you to view RAS
ticket details and navigate to ticket resolution information.
The initial status of all RAS tickets is Unopened. Once the administrator
selects the
Resolve
button on the
All RAS Tickets
screen for a ticket, its
status changes to Opened. When the user closes the ticket, its status
changes to Closed. You can view Opened and Unopened tickets on both
the operator panel and the Web client, but you can view Closed tickets
only on the Web client.
The paths to open the appropriate screens are:
• From the Web client, select
Tools > All RAS Tickets
.
• From the operator panel, select
Tools > All RAS Tickets
.
Resolving and Closing
RAS Tickets
13
Administrators can resolve some RAS tickets. Others must be resolved by
Service personnel. Only one person at a time can resolve a ticket. Multiple
users can, however, view ticket details simultaneously. If your Web client
session goes down while resolving a RAS ticket, you must wait 3 minutes
before you can continue resolving the RAS ticket from either the Web
client or the operator panel.
1 Log in to the Web client.
2
From the
Tools
menu, select
All RAS Tickets
.
The
Tools - All RAS Tickets
screen appears.
3
Identify the RAS ticket you want to resolve.
Note: Last Occurrence
indicates the last time a ticket event occurred.
This information updates any time the event recurs.
Last
Occurrence
does NOT update if you open, close, or resolve the
RAS Ticket.
Caution: Be careful when pressing the
Close All Tickets
button. This
closes all RAS tickets even if they are not resolved. It is
recommended that each RAS ticket be viewed, analyzed,
and closed individually.