4 before you contact the scanner service provider, General, Error status – Fujitsu Ricoh Fujitsu fi-7700 Document Scanner User Manual
Page 156: Before you contact the scanner service provider, General error status, 4 before you contact the, 4 before you contact the scanner, First, then, Appendix, Glossary introduction index contents top
Chapter 7 Troubleshooting
156
Please check the following items before contacting your
distributor/dealer.
General
Error Status
■
Computer Connection Issues
■
Feeding Issues
7.4 Before You Contact the Scanner Service Provider
Item
Findings
Scanner model
name
Example: fi-7600
For details, refer to
.
Serial No.
Example: XXXX000001
For details, refer to
.
Date of manufacture
Example: 2017-01 (January 2017)
For details, refer to
.
Date of purchase
Symptom
Frequency of
trouble
Warranty
Options used
Example: fi-760PRB
For details, refer to
.
Item
Findings
Operating system
(Windows)
Error message
Interface
Example: USB interface
Interface controller
Item
Findings
Paper type
Main purpose of use
Date of last cleaning
Date of consumable
replacement
Operator panel
status