*1: "Consumables" refers to the brake roller and the pick roller.
*2: If the scanner is used at an altitude lower than 2,000 m with [Enable] selected for [High Altitude Mode], multifeeds may not be detected.

Yes (continued)

Are the consumables (*1) worn out?

Yes

Check the consumable counters and replace them if necessary.
For details, refer to

"Chapter 6 Replacing the Consumables" (page 114)

Are you using the scanner at an altitude of 2,000 m or
higher?

Yes

Select [Enable] for [High Altitude Mode] (*2) in [Device Setting 2] on the Software
Operation Panel.
For details, refer to

"Scanning at High Altitude [High Altitude Mode]" (page 196)

If the problem persists, check the items in

"7.4 Before You Contact the Scanner

Service Provider" (page 156)

first, then contact the distributor/dealer where you

purchased this product.