Fujitsu Ricoh Fujitsu fi-7700 Document Scanner - Manual (Page 141)

Appendix
Chapter 7 Troubleshooting
Glossary
Introduction
Index
Contents
TOP
141
How to Load
Documents
How to Use the
Operator Panel
Various Ways to
Scan
Daily Care
Operational
Settings
Replacing the
Consumables
Scanner
Overview
Troubleshooting
Scanning takes a long time.
Is the USB cable connected to the USB 1.1 port on the
computer?
Yes
You can check the type of the USB port that the USB cable is connected to by
selecting [Interface]
 [Currently connected interface] in [Device Info] of the
Software Operation Panel.
Connect the USB cable to the USB 3.1 Gen 1/USB 3.0/USB 2.0 port.
No
Did you start a scan while the computer was unstable (for
example, immediately after computer start-up or logon)?
Yes
When you start or log onto the computer, wait a while before starting a scan.
No
Are you scanning documents with the scanning speed set
to slow (Low-speed Feed Mode) when scanning
documents?
Yes
In [Device Setting 2] of the Software Operation Panel, select [Disable] for [Low-
speed Feed Mode].
For details, refer to
"Low-speed Scan at Lower Resolution [Low-speed Feed
Mode]" (page 197) .
No
Are the rollers clean?
No
Clean the rollers.
For details, refer to
"Chapter 5 Daily Care" (page 104) .
Yes
Does the computer meet the specifications for the system
environment used for measuring scan speed?
No
If the computer does not meet the specifications of the system environment used
for measuring scan speed listed in
"Basic Specification" (page 213) (such as CPU
and memory), use on a computer that meets the specifications.
Yes
If the problem persists, check the items in "7.4 Before You Contact the Scanner
Service Provider" (page 156) first, then contact the distributor/dealer where you
purchased this product.