Enterasys Networks CSX6000 User Manual
Page 460
USER’S GUIDE
460 CyberSWITCH
5.
A message will be displayed indicating whether or not the call was made successfully. If the
Dial Out call was not completed successfully, try the following:
a.
If you issued the
call device
console command to initiate the call,
check to see that you entered the device name correctly. Device names are case sensitive.
b.
If you issued the
call peer
console command to
initiate the call, check to see that you entered the correct telephone number and data rate.
The telephone number must contain all required prefixes such as the area code, or a “9” if
Centrex is used.
c.
If you have entered the call device or the call peer command correctly, follow the Set Up
and Action listed below.
Set Up:
•
Enable the call trace messages by issuing the
trace on
console command.
•
Erase the current system messages (issue the
er
console command).
•
Initiate a call to a remote device by issuing the
call device
console command.
•
Display the system messages (issue the
dr
console command).
•
Look for the following call request messages among the system messages.
Out - CALL RQST ACK Call Id=
Port= aled> Ces= In - CALL RQST ACK CallId= CES= In - PROCEEDING Call Id= Chans= ConnId=< connect Id> In - CONNECT Call Id= Chans= ConnId= Action: • If the system does not report a call request message for the remote device, then the If this is not the case, contact Customer Support. • If the system reports a call request message but it does not connect, then the system
system did not attempt to make a call. Check to see if there is enough call resources
(lines, channels, supported connections) to make the missing call. For example, if your
system supports only one BRI line, and you have no hunt groups, then only two active
connections are possible. The system would not attempt to make a third call.
attempted to make a call. Check to see if the remote device has already completed the
installation and verification processes, and is currently running with no active errors.