Sensaphone SCADA 3000 Users manual - Manual (Page 303)

K-1
Appendix K: ReTURNING THe UNIT FOR RePAIR
In the event that the SCADA 3000 does not function properly, we suggest that you do the
following:
1) Record your observations regarding the SCADA 3000 malfunction.
2) Call the Technical Service Department at (610)558-2700 prior to sending the
unit to Phonetics for repair.
If the unit must be sent to Phonetics for Servicing, please do the following:
1) Turn the power switch Off, disconnect all wiring and unplug the unit.
2) Carefully pack the unit to avoid damage in transit. Use the original container (if
available) or a sturdy shipping box.
3) You must include the following information to avoid shipping delays:
a) Your name, address and telephone number.
b) A note explaining the problem.
4) Ship your package to the address below:
SERVICE DEPARTMENT
Sensaphone
901 Tryens Road
Aston, PA 19014
5) Ship prepaid and insured via UPS or US Mail to ensure a traceable shipment
with recourse for damage or replacement.
Important Information for Canadian Customers
In the event that your Sensaphone SCADA 3000 unit does not function properly, Canadian
customers should contact the factory at (610) 558-2700 for information on sending your unit to
an authorized Canadian repair facility. Be sure to record your observations regarding the unit’s
malfunction and follow the procedures outlined above.
For Technical Support questions, you may call the Sensaphone Technical Service Department
at (610) 558-2700, or by E-mail at [email protected].