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Customer support – Comtech EF Data C5 User Manual

Page 8

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Preface

C5/K1/K3 Integrated Satellite Terminal System

iv

Rev. 0

Customer Support

Contact the EFData Customer Support Department for:

! Product support
! Information on returning a product
! Information on upgrading a product
! Product training
! Reporting comments or suggestions concerning manuals

An EFData Customer Support representative may be reached at:

EFData
Attention: Customer Support Department
2114 West 7th Street
Tempe, Arizona 85281 USA

(602) 968-0447 (Main EFData Number)
(602) 333-4357 (Customer Support Desk)
(602) 921-9012 (FAX)

or, Send E-mail to the Customer Support Department at:

[email protected]

or, contact EFData at the web site:

www.efdata.com

To return an EFData product (in-warranty and out-of-warranty) for repair or
replacement:

1.

Request a Return Material Authorization (RMA) number

from the EFData Customer Support Department.

2.

Be prepared to supply the Customer Support representative

with the model number, serial number, and a description of the problem.

3.

To ensure that the product is not damaged during shipping,

pack the product in its original shipping carton/packaging.

4.

Ship the product back to EFData. (Shipping charges should

be prepaid.)

For more information regarding the warranty policies, refer to the disclaimer page
located behind the title page of this manual.

This manual is related to the following products: