Comtech EF Data C5 - Manual (Page 8)

Preface C5/K1/K3 Integrated Satellite Terminal System
iv Rev. 0
Customer Support
Contact the EFData Customer Support Department for:
! Product support
! Information on returning a product
! Information on upgrading a product
! Product training
! Reporting comments or suggestions concerning manuals
An EFData Customer Support representative may be reached at:
EFData
Attention: Customer Support Department
2114 West 7th Street
Tempe, Arizona 85281 USA
(602) 968-0447 (Main EFData Number)
(602) 333-4357 (Customer Support Desk)
(602) 921-9012 (FAX)
or, Send E-mail to the Customer Support Department at:
[email protected]
or, contact EFData at the web site:
www.efdata.com
To return an EFData product (in-warranty and out-of-warranty) for repair or
replacement:
1. Request a Return Material Authorization (RMA) number
from the EFData Customer Support Department.
2. Be prepared to supply the Customer Support representative
with the model number, serial number, and a description of the problem.
3. To ensure that the product is not damaged during shipping,
pack the product in its original shipping carton/packaging.
4. Ship the product back to EFData. (Shipping charges should
be prepaid.)
For more information regarding the warranty policies, refer to the disclaimer page
located behind the title page of this manual.