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Troubleshooting, Table 90 - troubleshooting – Rockwell Automation 825-P Modular Protection System for Motors User Manual User Manual

Page 157

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Rockwell Automation Publication 825-UM004D-EN-P - November 2012

157

Testing & Troubleshooting Chapter 11

Troubleshooting

Refer to Table 90 for troubleshooting instructions in particular situations.

+5V Fail

Measure +5V power supply

<5.4V
>4.65V

Yes

Latched

+5V FAIL

+2.5V Warn

Measure +2.5V power supply

<2.60V
>2.42V

No

Not Latched

+2.5V Fail

Measure +2.5V power supply

<2.68V
>2.32V

Yes

Latched

+2.5V FAIL

+3.75V Warn

Measure +3.75 power supply

<3.90V
>3.60V

No

Not Latched

+3.75V Fail

Measure +3.75 power supply

<4.02V
>3.48V

Yes

Latched

+3.75V FAIL

-1.25V Warn

Measure –1.25V power supply

>–1.27V
<–1.20V

No

Not Latched

-1.25V Fail

Measure –1.25V power supply

>–1.33V
<–1.16V

Yes

Latched

–1.25V FAIL

-5V Warn

Measure –5V power supply

>–5.2V
<–4.8V

No

Not Latched

-5V Fail

Measure –5V power supply

>–5.4V
<–4.65V

Yes

Latched

–5V FAIL

CT Board A/D Fail

Check received data

Yes

Latched

CT BOARD ADC FAILURE

PT Board A/D Fail

Check received data

Yes

Latched

PT BOARD ADC FAILURE

Clock Battery Warn

Check battery voltage level

< 2.7V

No

Not Latched

CLOCK BATTERY WARN

RTC Chip

Unable to communicate with clock or fails time-
keeping test

No

Not Latched

RTC WARN

Temperature Warn

Measure internal relay temperature

>–40 C
<+85 C

No

Not Latched

TEMPERATURE WARN

Temperature Fail

Measure internal relay temperature

>+100 C

Yes

Latched

TEMPERATURE FAIL

Mainboard FPGA

Fail if mainboard Field Programmable Gate Array does
not accept program

Yes

Latched

FPGA FAIL

MCM/CWE Type

Fail if the detected external converter module does not
match the part number

No

MCM/CWE FAIL

Back-plane Comms
Diagnostics

Fail if GPSB is busy two processing intervals in a row

Yes

Latched

GPSB FAIL

Table 89 - Relay Self-Tests (Sheet 2 of 2)

Self-Test

Description

Limits

Protection
Disabled on
Failure

Critical
Alarm Status

Front Panel Message
on Failure

Table 90 - Troubleshooting

Problem

Possible Cause

Solution

The relay enable front panel LED is not illuminated.

Input power is not present or a fuse is blown.

Verify that input power is present.
Check fuses continuity.

Self-test failure.

View the self-test failure message on the front panel
display.

The relay front panel display does not show characters.

The relay front panel has timed out.

Press the

Esc push button to activate the display.

The relay is de-energized.

Verify input power and fuse continuity.

The relay does not accurately measure voltages or
currents.

Wiring error.

Verify input wiring.

Incorrect Phase CT Ratio, Core B. CT Ratio, or Phase VT
Ratio setting.

Verify instrument transformer ratios, connections, and
associated settings.

Voltage neutral terminal (N) is not properly grounded.

Verify wiring and connections.