RED DIGITAL CINEMA DSMC2 BRAIN with HELIUM 8K S35 Sensor (2018 Unified DSMC2 Lineup) - Manual (Page 202)

ERROR 0X11D
SYMPTOM
The display shows the following message: "Media integrity error. Please secure format the SSD. If the issue persists,
save log file and contact RED Support with the log file, method of powering camera, and camera configuration."
POTENTIAL RESOLUTIONS
Perform a secure format of the SSD. For more information, see the DSMC Media Operation Guide , available at
www.red.com/downloads .
Update the camera firmware to the latest release build available for download at www.red.com/downloads .
Submit a Support ticket at https://support.red.com . Include the following with the request:
Log file. For more information, go to "Save a Log File" on page 154 .
List of devices, lens, and third-party accessories that were attached when the error occurred.
Method for powering the camera when the error occurred (include battery types, power devices, and power
cables).
CAMERA KEEPS PROMPTING BLACK SHADE MESSAGE
SYMPTOM
Your camera keeps prompting you to black shade the camera.
POTENTIAL RESOLUTIONS
Ensure that you complete the sensor calibration process. For more information, go to "Sensor Calibration" on
page 159 .
Go to Menu > Settings > Maintenance > Calibrate and select user1 Calibration Map . Click Set .
Go to Menu > Settings > Maintenance > Calibrate and delete all user-created calibration maps. Then reset your
camera’s default settings. For more information, go to "Reset Defaults" on page 156 .
MOUNT TYPE: UNKNOWN
SYMPTOM
The error message “Mount type: Unknown” displays in Menu > Settings > Setup > Lens .
POTENTIAL RESOLUTIONS
Ensure that a lens mount is installed.
Ensure that a compatible lens mount is installed.
NOTE: Third-party lens mounts are not compatible with the camera.
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DSMC2 HELIUM OPERATION GUIDE