RED DIGITAL CINEMA DSMC2 BRAIN with HELIUM 8K S35 Sensor (2018 Unified DSMC2 Lineup) - Manual (Page 201)

ERROR 0X00000020 OR ERROR 0X20
SYMPTOM
The display shows one of the following messages:
Error 0x00000020. Please save log and send to RED Support.
ERROR 0x20. Media integrity error. Please secure format the SSD. If the issue persists, save log file and contact
RED Support with the log file, method of powering camera, and camera configuration.
POTENTIAL RESOLUTIONS
Perform a secure format of the SSD. For more information, see the DSMC Media Operation Guide , available at
www.red.com/downloads .
Update the camera firmware to the latest release build available for download at www.red.com/downloads .
Submit a Support ticket at https://support.red.com . Include the following with the request:
Log file. For more information, go to "Save a Log File" on page 154 .
List of devices, lens, and third-party accessories that were attached when the error occurred.
Method for powering the camera when the error occurred (include battery types, power devices, and power
cables).
ERROR 0X01D
SYMPTOM
The display shows the following message: "ERROR 0x01D. Possible hardware error. Please save log file and contact
RED Support with the log file and camera configuration."
POTENTIAL RESOLUTIONS
Submit a Support ticket at https://support.red.com . Include the following with the request:
Log file. For more information, go to "Save a Log File" on page 154 .
List of devices, lens, and third-party accessories that were attached when the error occurred.
Method for powering the camera when the error occurred (include battery types, power devices, and power cables).
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DSMC2 HELIUM OPERATION GUIDE