Dsmc2 helium operation guide, Camera does not recognize lens, Camera displays n/a for aperture – RED DIGITAL CINEMA DSMC2 BRAIN with HELIUM 8K S35 Sensor (2018 Unified DSMC2 Lineup) User Manual
Page 194: Cannot see menus on lcd touchscreen
GENERAL: MODULE, EXPANDER, OR LENS MOUNT NOT
FUNCTIONING
SYMPTOM
A module, expander, or lens mount is not functioning correctly, or is not communicating with the camera.
POTENTIAL RESOLUTIONS
Perform a Hardware Rediscover. For more information, go to
"Rediscover (Hardware Rediscover)" on page 156
.
Upgrade your camera firmware. For more information, go to
"Upgrade Camera Firmware" on page 187
.
Reset your camera’s default settings. For more information, go to
CAMERA DOES NOT RECOGNIZE LENS
SYMPTOM
The camera does not recognize the attached lens.
POTENTIAL RESOLUTIONS
Ensure that the lens is compatible. For more information, go to
.
If using a PL lens, ensure that the camera is providing power to the lens: go to
Menu
>
Settings
>
Setup
>
Lens
and select the
Enable Power to Lens
check box.
Detect the lens: go to
Menu
>
Settings
>
Setup
>
Lens
and select
Detect Lens
.
Perform a Hardware Rediscover. For more information, go to
"Rediscover (Hardware Rediscover)" on page 156
.
CAMERA DISPLAYS N/A FOR APERTURE
SYMPTOM
The camera displays N/A for aperture when a lens is attached.
POTENTIAL RESOLUTIONS
Ensure that your lens is completely locked in place.
Remove your lens mount. Check the connection points for damage or debris. Install your lens mount.
Perform a Hardware Rediscover. For more information, go to
"Rediscover (Hardware Rediscover)" on page 156
.
Re-install your camera firmware.
If your camera is on beta firmware, downgrade to the release build.
If you are using a DSMC PL mount, go to
Menu
>
Settings
>
Setup
>
Lens
and ensure that power is enabled.
NOTE:
Some lenses do not display the aperture information because they are incompatible. Some PL lenses do not
have i-technology data.
CANNOT SEE MENUS ON LCD TOUCHSCREEN
SYMPTOM
The LCD touchscreen does not display menus.
POTENTIAL RESOLUTION
Double-tap the LCD touchscreen to exit Clean mode.
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DSMC2 HELIUM OPERATION GUIDE