RED DIGITAL CINEMA DSMC2 BRAIN with HELIUM 8K S35 Sensor (2018 Unified DSMC2 Lineup) - Manual (Page 198)

BLACK AND WHITE IMAGE
SYMPTOM
The display shows that an image is in black and white, and the menus are still in color.
POTENTIAL RESOLUTIONS
Check the Color Saturation setting. If the Saturation setting is set to a low value, change the Saturation to a higher
value.
Reset your camera’s default settings. For more information, go to "Reset Defaults" on page 156 .
INCORRECT COLOR TEMPERATURE
SYMPTOM
The camera color temperature is off and the image looks warmer or cooler than normal.
POTENTIAL RESOLUTIONS
Perform an auto white-balance. For more information, go to "White Balance" on page 83 .
Calibrate the sensor. For more information, go to "Sensor Calibration" on page 159 .
TIMECODE OR GENLOCK DOES NOT FUNCTION
SYMPTOM
The SYNC, GEN, and/or TC light is red, yellow, or greyed out.
POTENTIAL RESOLUTIONS
Ensure that your timecode or genlock device is compatible. For more information, go to "Compatible Timecode
Devices" on page 186 and "Compatible Genlock Devices" on page 186 .
Use a different cable.
Ensure that your timecode or genlock device settings match your project settings.
Ensure that your timecode or genlock device is set to the correct source. For more information, go to "Timecode"
on page 172 and "Genlock" on page 175 .
Ensure that your Sensor Sync Mode is set to Genlock . For more information, go to "Sensor Sync" on page 176 .
Set the ACN (Ambient Clockit Network) to Off.
CAMERA DOES NOT RECOGNIZE OLPF
SYMPTOM
Your camera does not recognize the OLPF.
POTENTIAL RESOLUTIONS
Reinstall the OLPF. For more information, go to "Swap an Interchangeable OLPF" on page 53 .
Install a different OLPF.
If your camera still does not recognize the OLPF, submit a Technical Support request at https://support.red.com .
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DSMC2 HELIUM OPERATION GUIDE