Error messages, Dsmc2 helium operation guide, Critical failure” or “serious error” messages – RED DIGITAL CINEMA DSMC2 BRAIN with HELIUM 8K S35 Sensor (2018 Unified DSMC2 Lineup) User Manual
Page 200: Upgrade attached peripherals" message, Preset could not be applied, Cannot control camera externally
ERROR MESSAGES
“CRITICAL FAILURE” OR “SERIOUS ERROR” MESSAGES
SYMPTOM
When you upgrade or turn on the camera, the display shows a message with the phrase “Critical Failure” or “Serious
Error”.
POTENTIAL RESOLUTIONS
Update the camera firmware to the latest
available for download at
.
Submit a Support ticket at
Include the following with the request:
Log file. For more information, go to
List of devices, lens, and third-party accessories that were attached when the error occurred.
Method for powering the camera when the error occurred (include battery types, power devices, and power
cables).
"UPGRADE ATTACHED PERIPHERALS" MESSAGE
SYMPTOM
During an attempt to upgrade firmware, the display shows the message “Upgrade Attached Peripherals”. After turning
the camera off and then on, the same message displays, and then prompts you to turn off the camera.
POTENTIAL RESOLUTION
Ensure that you are upgrading your camera to the newest firmware version.
One (1) of your modules, expanders, or lens mounts (collectively known as “peripherals”) may be experiencing
issues. Remove all peripherals (except for media bay) and upgrade firmware. Then attach another peripheral, and
upgrade firmware again. Repeat this process, upgrading one (1) peripheral at a time. This will identify which
peripheral is experiencing issues. If there is a peripheral that will not upgrade, submit a Support ticket at
PRESET COULD NOT BE APPLIED
SYMPTOM
The display shows the following message: “Preset Could Not Be Applied”.
POTENTIAL RESOLUTION
Turn off the camera, power it back up, and attempt to apply the preset that failed.
CANNOT CONTROL CAMERA EXTERNALLY
SYMPTOM
The camera displays the message “For reliable external control over Ethernet your camera’s hardware may need to be
upgraded. Please contact your Bomb Squad representative”.
POTENTIAL RESOLUTIONS
If you see this message, submit a Support ticket at
to have your hardware upgraded. You will
not be able to control the camera externally until the hardware is upgraded.
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DSMC2 HELIUM OPERATION GUIDE