IPitomy IP1100+ PBX Administrator Guide - Manual (Page 253)

IPitomy IP PBX Admin Guide
GLOSSARY
The following terminologies relate to either standard Internet Protocol (IP) and/or IPitomy’s suite of products.
A
Analogue Telephone Adapter (ATA) – Connects a telephone to a high-speed modem and facilitates VoIP or
fax calls over the internet.
Automatic Call Distribution (ACD) - The IPitomy’s ACD product is an IP-based component that allows
management of calls and features Virtual Call Centers, Skills-based Routing, Multiple Queue Assignments and
Overflow/Load Balancing.
B
Backbone – Global network connections that route voice and data traffic from one major metropolitan area to
another.
Bandwidth – The transmission capacity of a given device or network.
Broadband – An internet connection that is always-on and fast.
Browser – A software application that allows users to view and navigate to information on the Web. Microsoft®
Explorer® and Mozilla Firefox® are two common browsers.
Busy Lamp Field (BLF) –This is an LED on a phone that designates the status or another phone or feature in
the PBX.
C
Caller ID – Displays the name and telephone number of a person calling.
Call Detail Record (CDR ) – Information about calls collected from the IPitomy IP PBX for a specified period of
time. This report is downloadable. The report details the numbers of calls, call duration, call origination and call
destination.
Class of Service (CoS) – Class of Service defines which outbound routes a particular extension or feature has
access to for outbound dialing.
Cloud Computing - refers to applications and services offered over the Internet. These services are offered
from data centers all over the world, which collectively are referred to as the "cloud." This metaphor represents
the intangible, yet universal nature of the Internet.
CODEC (Compression-Decompression) – Defines the algorithm used to compress and decompress audio,
video, etc. The IPitomy PBX has many codecs to choose from.
D
Digital Subscriber Line (DSL) – This service provides digital phone service over an analog line.
Direct Inward Dial (DID) – When a trunk has multiple lines, you can use a DID to route calls in the PBX to
specific destination.
Domain Name Server (DNS) – These are servers on the public internet which resolve the domain name into
an IP address. Without a valid DNS server, many of the services used by the PBX (Time, Email, etc) will
not be accessible if they use a domain name.
Do Not Disturb – Prevents notification of incoming calls.