IPitomy IP1100+ PBX Administrator Guide - Manual (Page 229)

IPitomy IP PBX Admin Guide
2011 Copyright  IPitomy Communication, LLC 211 v4.0.1
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Overview Tab
The Overview Tab offers an overall summary of the calls for the period in question for that queue. The
overview will display textual information for answered and unanswered calls, as well as a graph
summarizing the information.
Figure 122 – Reports Queue Graph Overview Tab
Sections/Fields Description
Total Calls
Total number of calls answered, or unanswered.
Avg. Call Wait
Length An average of the wait time for calls answered, or unanswered.
Min. Wait Length
Shortest wait time for calls answered, or unanswered.
Max Wait Length
Longest wait time for calls answered, or unanswered.
Avg. Call Length
Average duration of an answered call.
Min. Call Length
Shortest duration of an answered call.