IPitomy IP1100+ PBX Administrator Guide User Manual
Page 119
IPitomy IP PBX Admin Guide
2011 Copyright IPitomy Communication, LLC
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v4.0.1
www.ipitomy.com
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Click the Apply Changes link located at the top right hand corner of the page, to commit
the changes to the database.
Add Automatic Call Distribution (ACD) Agents
Figure 54 – ACD Edit Agents Page
Sections/Fields
Description
Name
Enter a name that will identify this agent.
ID
Enter a unique 3-4 digit number to identify this agent. This number is used to log
in/out.
PIN
Enter a minimum of 4 digits for the PIN. This is the password used to log in/out
with the agent.
Table 39 – Add/Edit Agent Features and Descriptions
STEPS:
1
From the Destinations
Groups
Edit Group page, scroll to the ACD Settings
section.
2
Click on the blue Agents link to the right of the words ACD Settings. The Agents page
appears.
3
Click on the ADD button to add a new agent. A box with the name, ID and PIN field
appears. Enter the information for the new agent.
4
Click
button to save the changes.